Privacy Policy for Horizon Property Flow Ltd
At Horizon Property Flow Ltd (Company Number 15875437), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
We may collect and process the following personal information about you:
Identity Information: Full name, title, date of birth.
Contact Information: Email address, phone number, postal address.
Financial Information: Bank account details, payment information (if relevant).
Property Information: Details related to properties owned, rented, or managed.
Technical Data: IP address, browser type, operating system, and other technical details when accessing our website.
Communication Data: Any information you provide when contacting us, including emails, messages, or call recordings.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide property-related services, such as property management, sales, or lettings.
To communicate with you regarding your inquiries, contracts, or service updates.
To comply with legal and regulatory obligations.
To process payments and manage financial transactions.
To improve our website, services, and customer experience.
For marketing purposes, only where consent has been given.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Performance of a Contract: To fulfill our obligations under a contract with you.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For our legitimate business interests, such as improving services or managing client relationships.
Consent: Where you have explicitly consented to specific processing activities, such as marketing communications.
4. How We Share Your Information
We may share your personal information with:
Service Providers: Third-party contractors who assist in delivering our services.
Regulatory Authorities: To comply with legal obligations or law enforcement requests.
Professional Advisors: Including lawyers, accountants, and auditors, as necessary.
Business Transfers: In the event of a sale, merger, or acquisition of the company.
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage and encryption protocols.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Access: Request a copy of your personal data.
Correction: Request corrections to any inaccurate or incomplete data.
Erasure: Request the deletion of your data in certain circumstances.
Restriction: Request the restriction of processing in certain situations.
Data Portability: Request transfer of your data to another service provider.
Object: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Withdraw consent for processing activities reliant on your consent.
To exercise these rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. For more details, please see our Cookie Policy.
9. Third-Party Links
Our website or communications may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.